FAQ

Welcome to our Frequently Asked Questions page! We've compiled a list of common inquiries to help you find the information you need quickly and conveniently. If you don't see your question listed here, please don't hesitate to contact us for further assistance.

General Questions:

  1. What is Lotus and Vine?

    • Lotus and Vine is a faith-based boutique and floral market located in Quinlan, Texas. We offer a unique range of faith-inspired products, home décor, and beautiful floral arrangements.

  2. What are your business hours?

    • Our business hours are as follows:
      • Monday to Friday: 10:00 AM - 6:00 PM
      • Saturday: 10:00 AM - 4:00 PM
      • We are closed on Sundays.

Ordering and Shipping:

  1. How can I place an order?

    • You can place an order by visiting our physical store or by contacting us via phone at 214-325-4673. We also accept orders via email at lotusandvine@gmail.com.

  2. Do you offer online shopping and shipping services?

    • Yes, we offer online shopping and can arrange shipping for most of our products. Please contact us for more details on the items you'd like to purchase and shipping options.

Returns and Exchanges:

  1. What is your return policy?

    • We accept returns within 30 days of the purchase date, provided that the items are in their original condition. Please refer to our Return Policy for more information.

  2. Can I exchange an item if it's damaged or not as expected?

    • Yes, we offer exchanges for damaged or unsatisfactory items. Please get in touch with us within 30 days of the purchase date to arrange an exchange.

Contact and Support:

  1. How can I get in touch with your customer support team?

    • You can reach our customer support team by phone at 214-325-4673 or via email at lotusandvine@gmail.com. We are here to assist you during our business hours.

  2. Where is your physical store located?

    • Our store is located at 121 W Main St, Quinlan, TX 75474, United States. You are welcome to visit us during our business hours.

Privacy and Security:

  1. Is my personal information safe when I shop with Lotus and Vine?
    • Yes, we take your privacy seriously. Please refer to our Privacy Policy for information on how we handle your data.

We hope these FAQs have answered your questions. If you need further assistance, please don't hesitate to get in touch. Thank you for choosing Lotus and Vine, and we look forward to serving you with faith, beauty, and inspiration.